Delivery and returns
Shipping
Each item is carefully packaged before shipping.
• Main carrier: La Poste (Lettre Suivie or Colissimo depending on weight)
• Processing time: 48h after order
• Delivery time: 2 to 5 working days for mainland France, 5 to 10 days for Europe
• Shipping costs: indicated at checkout
You will receive a tracking number as soon as your order is shipped.
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Returns
In accordance with article L.221-18 of the Consumer Code,
you have a period of 14 days from receipt of your order to exercise your right of withdrawal.
Products must be returned new, unworn and in their original packaging.
Return costs are the responsibility of the customer, except in the event of an error on our part.
Return address:
Danse Ears
6 Rue Sainte Lucie
75015 Paris France
Before any return, please contact us at:
📫 service@danse-ears.com
to obtain return instructions.
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Refund
Once the product is received and verified, the refund will be made within 7 to 10 working days, to the original payment method.
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Contact
For any questions regarding delivery or returns, you can write to us at: