1. What are the delivery times?
Orders are shipped within 48 business hours after payment confirmation.
Delivery times:
Metropolitan France: 2 to 5 business days
Europe: 5 to 10 business days
2. Can I return an item?
Yes. You have 14 days after receipt to request a return.
Items must be unworn and in their original packaging.
3. Are earrings suitable for sensitive ears?
Our earrings are fitted with 925 silver posts, known for their comfort and good tolerance.
However, sensitivity can vary from person to person.
4. Can 925 silver rods bend?
925 silver is naturally flexible. The stem may sometimes bend slightly during transport or use.
Simply straighten it gently with your fingers.
5. Are the earrings heavy?
Our earrings are designed to be lightweight and comfortable for everyday wear.
6. How do I care for my jewelry?
To preserve their shine:
- Avoid contact with water, perfumes and chemicals
- Remove jewelry before showering or playing sports
- Store the jewelry in a dry place
7. How do I contact customer service?
You can contact us via the Contact Us page or by email: Danseears@danse-ears.com